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Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

Microsoft Dynamics 365 Virtual Training Day: Modernize Service​

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

Microsoft Dynamics 365 Virtual Training Day: Modernize Service

TM Forum DTW

TM Forum DTW

Microsoft Virtual Briefing - The Future of CRM: Embracing the AI Revolution & Overcoming Transformation Barriers

Live translation language(s): Japanese (日本語) , Chinese Simplified (官话), Thai (ไทย) & Korean (한국어)Localized times:India: 8:30AM – 9:15AM IST (UTC+5:30)Thailand: 10:00AM - 10:45AM ICT (UTC+7:00)Singapore: 11:00AM - 11:45AM SGT (UTC+8:00)Korea/Japan: 12:00PM - 12:45PM KST/JST (UTC+9:00)Sydney: 1:00PM – 1:45PM AEST (UTC+10:00)Is your CRM ready for what’s next? Customer expectations are rising, data is multiplying, and AI is redefining every touchpoint. The CRM of yesterday can no longer meet the demands of today’s fast-moving, hyper-connected world. Join us for an energising and thought-provoking webinar as we explore how forward-thinking organisations are reinventing CRM to break down silos, deliver truly unified customer journeys, and create real business value in the Age of AI. Despite the promise of innovation, many CRM projects still stumble—bogged down by resistance to change, outdated systems, poor adoption, and disconnected processes. We’ll unpack why transformation efforts falter and share proven strategies to overcome these hurdles—enabling smarter CRM reviews, seamless migrations, and user-first change management. Then, we look ahead to what’s next: Agentic AI. Discover how Microsoft Dynamics 365 is pioneering this new frontier with intelligent agents that not only automate tasks, but reason, adapt, and act on your behalf—driving efficiency, insight, and growth across every business function. You’ll hear directly from experts and industry leaders on how to: Future-proof your CRM in the face of rapid tech disruptionTurn AI from a buzzword into a business acceleratorBuild a CRM ecosystem that empowers both people and agentsLead your teams through change with confidence and clarityWhether you’re rethinking your CRM or just beginning your AI journey, this session will equip you with the insight and inspiration to act boldly and build smarter.Please note this event may be recorded.If you are under the age of 16, registration is not permitted, as event-related data is stored and this violates current data protection laws for minors. Failure to comply will result in automatic cancellation. Thank you for your understanding.

Reimagine your Contact Centre & Customer Service with Agents & AI

Join us with our partner EY and some Irish customers as we explore how Agents and AI can revolutionize customer service processes and enhance service agents capacity.Transform your customer support into a strategic advantage with Microsoft's AI-driven platform that empowers agents, delights customers, and drives operational excellence. Whether you're resolving issues faster with Copilot, delivering seamless omnichannel engagement, or scaling effortlessly with elastic cloud infrastructure, our solutions helps you personalise every interaction and optimise every outcome. With features like real-time context, smart recommendations, and integrated collaboration tools, your team can boost productivity, reduce case backlog by up to 80%, and improve first-call resolution by 15%. Trusted by global leaders, our solution is the key to building loyalty through exceptional service experiences.

Health document intelligence - Turn paperwork into precision by automating medical data extraction with AI for seamless efficiency!

Azure Document Intelligence can streamline healthcare operations by automating the extraction of critical patient data from medical records, insurance forms, and prescriptions. It enhances compliance by efficiently processing structured and unstructured documents, reducing manual errors, and accelerating administrative workflows. This enables healthcare providers to focus more on patient care while ensuring accuracy in documentation. Agenda: Welcome & Introductions (5 mins) Host introductionOverview of webinar objectives 2. The Challenge in Healthcare Operations (10 mins) Manual document processing pain pointsCompliance and accuracy risksImpact on patient care and administrative burden 3. Introduction to Azure Document Intelligence (10 mins) (What is Azure AI Document Intelligence? - Azure AI services | Microsoft Learn) Deliver a seamless experience: Streamline your application’s user experience by automatically extracting data from health documents using prebuilt or custom models.Unlock insights and analytics: Train custom models that understand your specific health document type (e.g., insurance claim forms, lab reports) and gain insights from your patients.Streamline healthcare and insurance processes : Use prebuilt models to extract data from health insurance cards and vaccination cards to automate the processes like patient onboarding, insurance claim processing, proof of vaccination for traveling & school/workplace check-in. 4. Live Demo: Automating Patient Data Extraction (15 mins) (https://documentintelligence.ai.azure.com/studio) Extracting data from medical records, insurance forms, and prescriptionsReal-time compliance checks and validationIntegration with existing healthcare systems 5. Benefits & Outcomes (10 mins) Reduction in manual errorsImproved operational efficiencyEnhanced focus on patient careCompliance and audit readiness 6. Customer Success Story (5 mins) Sample case studies or testimonialseClinicalWorks empowers thousands of practitioners to reduce hours spent on paperwork with Azure AI Document Intelligence | Microsoft Customer StoriesSayvant saves 50,000 hours of emergency clinician charting time with Microsoft Azure | Microsoft Customer Stories 7. Q&A Session (5 mins) Open floor for audience questions 8. Closing Remarks & Next Steps (5 mins) Resources and contact infoInvitation to pilot or trial program

Power Hour: Accelerate AI innovation and impact on Power Platform with Ryan Cunningham

Join Ryan Cunningham, Corporate Vice President of Power Platform Intelligent Applications, for an exclusive session crafted for Asia-based organizations. In this post-Build deep dive, Ryan unpacks how Power Platform is leading the shift toward intelligent low code, where AI agents and human ingenuity combine to reshape how we build, automate, and innovate. You’ll get expert insight into how Gen AI and low code are unlocking: Agent apps that let humans manage AI agents in AI-powered business workflowsRapidly build and deploy custom solutions with low code and agent-powered toolsDeploy and manage at scale Why attend: Understand Microsoft’s vision for the Organisation of the FutureSee how AI agents and Copilot Studio are driving business process reinventionLearn what’s next for Power Platform across Asia from roadmap to rolloutHear success stories and insights from Forrester and Wells FargoGet actionable strategies to adopt these capabilities - safely and fast This is your chance to hear directly from a global product leader and stay ahead of the AI-powered revolution in low code.This event will be delivered in English with live interpretation available in Mandarin.Register Now Click here for the Microsoft Event Code of Conduct. 

Les agents IA au service de vos directions commerciales

L’intelligence artificielle transforme les métiers de la vente en automatisant les tâches répétitives, en personnalisant les interactions clients et en améliorant l’efficacité des équipes commerciales. Intégrés aux outils Microsoft du quotidien, les agents IA préconfigurés prennent en charge la qualification des leads, la planification de rendez-vous ou encore les relances, sans nécessiter de compétences techniques. La plateforme s’adapte aux besoins spécifiques de chaque organisation et repose sur des standards élevés de sécurité, de conformité et de fiabilité. Elle permet ainsi aux directions commerciales de se recentrer sur la création de valeur, en mettant l’humain au cœur de la relation client. Parmi les usages abordés :Optimisation des taux de conversion grâce à l’automatisation intelligenteExpérience client personnalisée tout au long du parcours d’achatFluidification des processus internes et collaboration renforcée Inscrivez-vous dès maintenant pour transformer votre approche commerciale avec l’IA.

Microsoft Dynamics 365 Virtual Training Day: Notions de Base (ERP)​

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

Copilot Chat: Discover, Prompt, and Create with Confidence

We are excited to invite you to our upcoming session, Copilot Chat: Discover, Prompt, and Create with Confidence. This session is designed to help you understand the fundamentals of Copilot Chat and how it can transform the way you work—boosting productivity, creativity, and collaboration.You'll get a clear overview of what Copilot Chat is, how it’s priced, where it puts data from, and the powerful features that make it a game-changer for modern workflows.Why Attend?Understand Copilot Chat: Learn what Copilot Chat is, how it works, and how it fits into your daily tools and tasks. Explore Key Features & Use Cases: See how prompting, image generation (and editing), interpretation and integration with Pages can unlock new levels of productivity.Get Smart About Pricing & Data: Understand how Copilot Chat is licensed and how it uses data securely and effectively.Boost Your Prompting Skills: Learn tips on writing better prompts to get more accurate results. Don´t miss this opportunity get hands-on with Copilot and start working smarter with AI.👉 Register now! And be part of this essential session!

Microsoft Tech Brief: KI, Agents und Automatisierungen für modernen Service

Nehmen Sie an unserem kostenlosen Microsoft Tech Brief „KI, Agents und Automatisierungen für modernen Service“ teil und holen Sie sich bei diesem Online-Event neue technische Einblicke in leistungsstarke Servicelösungen wie Microsoft Dynamics 365 Customer Service, Dynamics 365 Field Service und Dynamics 365 Contact Center sowie Copilot for Service! Lernen Sie von unseren Microsoft-Expertinnen und -Experten, wie Sie diese Lösungen optimal einsetzen und mit generativer KI anreichern, um Service- und Supportprozesse zu automatisieren und noch besser vernetzte Kundenerlebnisse zu gestalten. Wir zeigen praktische Anwendungsfälle und gehen insbesondere auf das immense Potenzial von Agentic AI ein, damit Sie die Effizienz in Ihrem Serviceteam steigern und zugleich das Kundenvertrauen und die Kundenbindung stärken. Zielgruppe:IT-Fachverantwortliche Directors of Service, Field Service und Customer Service Serviceleiter und weitere Führungskräfte mit technischem Interesse Technisches Niveau: Dieser Kurs richtet sich an Entscheidungsverantwortliche, die ein grundlegendes Technologieverständnis mitbringen und sich mit Innovationsthemen und den Vorteilen künstlicher Intelligenz auseinandersetzen möchten. Die Themen im Überblick:Ansätze für die Transformation Ihres Servicecenters durch generative KI Neugestaltung von Customer Experience und Employee Experience Anwendungsszenarien mit Microsoft Dynamics 365 Customer Service, Dynamics 365 Field Service und Dynamics 365 Contact Center sowie Copilot for Service Einführung in Copilot Studio: Nutzen Sie Agentic AI für intelligenten Self-Service und Prozessoptimierung! Architekturleitfäden und Empfehlungen für die Bereitstellung – basierend auf verschiedenen Contact-Center- und Kundenservice-Szenarien Kundenreferenzen, Fallbeispiele und Demos Noch mehr Einblicke in leistungsstarke Businesslösungen erhalten Sie auf unserem zentralen Portal für modernes Arbeiten! Entdecken Sie gleich die nächsten Termine für unsere Online-Events, einschließlich Discovery Hours und Tech Briefs, und melden Sie sich an.

Microsoft Tech Brief: Modernize & Enhance Existing Applications with AI​

Explore the latest Microsoft Cloud solutions and product demos to spark new technology use cases in a free Microsoft Tech Briefing. Join Tech Briefing: Modernize and Enhance Existing Applications with AI to learn how to infuse AI into your existing applications estate for enhanced performance, flexibility, and security—all with Microsoft Azure solutions. During this event, you’ll discover more about: Modernizing your existing applications with Azure Migrate tools to take full advantage of Azure capabilities Reducing costs and boosting performance by migrating apps to a managed cloud platform Enhancing existing apps with AI-powered experiences on Azure Here’s what you can expect: EVENT PRESENTATION Overview Modernization scenarios Enhance apps with AI How to get started Closing Click here for the Microsoft Event Code of Conduct. Disclaimer: Tech Briefing: Modernize and Enhance Existing Applications with AI is open to the public and offered at no cost. Prior to registering for the event, government employees must check with their employers to ensure that their participation is permitted and in accordance with applicable policies and laws.

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)